Should I Hire a Property Management Company?

New Age Realty Group, Inc.

July 28, 2023

Managing properties can be a challenging and time-consuming task, especially for property owners with multiple properties, families, or busy schedules. This is where a property management company like New Age comes in, offering professional services to handle the various responsibilities associated with property ownership. According to the City of Philadelphia, owners who live outside of Philadelphia are required to identify a management company within the city. You can find this requirement here under "Requirements > Ownership Information."


Let's explore some other important reasons why hiring a property management company is a smart decision for property owners.


Time and Stress Management

One of the most significant benefits of hiring a property management company is the ability to save time and alleviate stress. Property managers take care of tasks such as tenant screening, rent collection, maintenance and repairs, property inspections, and lease agreements. By outsourcing these responsibilities, property owners can focus on other important aspects of their lives or even invest in additional properties, all while enjoying peace of mind.


  • Streamlined Operations

    Property management companies have well-defined processes and systems in place to handle various property management tasks efficiently. They are equipped with the knowledge and experience to navigate the complexities of property management seamlessly. By outsourcing these responsibilities, property owners can save a significant amount of time that would otherwise be spent on administrative tasks, tenant communication, and property maintenance.

  • Tenant Screening and Placement

    Finding reliable tenants can be a time-consuming and challenging process. Property management companies have well-established tenant screening procedures that include background checks, credit history verification, employment verification, and rental history checks. They handle the entire process of advertising vacancies, conducting property showings, and screening potential tenants. This not only saves time but also ensures that property owners have high-quality tenants who are likely to pay rent on time and take care of the property.

  • Rent Collection and Financial Management

    Property management companies take charge of rent collection, ensuring that tenants pay on time. They handle all aspects of rent collection, including setting up convenient payment methods, issuing reminders, and pursuing late payments if necessary. Additionally, they maintain accurate financial records, track expenses, and provide regular financial reports to property owners. This eliminates the need for property owners to manage financial matters, allowing them to focus on other priorities.

  • Property Maintenance and Repairs

    Property management companies have access to a network of trusted contractors, maintenance personnel, and vendors. They handle maintenance requests, coordinate repairs, and conduct regular property inspections to identify potential issues before they become major problems. This proactive approach to property maintenance saves property owners the hassle of personally dealing with maintenance requests and ensures that their properties are well-maintained.

  • Emergency Response

    Property emergencies can occur at any time, requiring immediate attention and action. Property management companies have protocols in place to handle emergencies efficiently, ensuring that tenants and properties are safe. They have the resources and contacts to address emergency situations promptly, such as plumbing issues, electrical failures, or security breaches. Property owners can rely on their property management company to handle these situations swiftly and effectively, reducing stress and minimizing potential damage.

  • Legal Compliance

    Staying compliant with local, state, and federal laws governing rental properties can be overwhelming for property owners. Property management companies are well-versed in these regulations and ensure that properties and lease agreements adhere to the legal requirements. They stay updated on any changes in legislation, handle tenant disputes or evictions following proper legal procedures, and keep property owners informed about their rights and responsibilities. This comprehensive knowledge of legal matters reduces the stress associated with legal compliance and mitigates the risk of potential legal disputes.


Efficient Tenant Screening

Finding reliable and responsible tenants is crucial for property owners to ensure steady rental income and maintain the value of their investments. A property management company like New Age has robust tenant screening processes in place, including background checks, credit history verification, employment verification, and rental history checks. These stringent screening procedures help minimize the risk of problematic tenants, late payments, and potential evictions.


Application Collection

Property management companies provide prospective tenants with rental application forms. These forms gather essential information such as personal details, employment history, income verification, references, and rental history.

Document Verification

Property managers carefully review the submitted applications and verify the authenticity of the provided documents. This may include checking identification documents, contacting employers for employment verification, and contacting previous landlords for rental references.

Credit Check

Property management companies perform credit checks on applicants to assess their financial history and determine their creditworthiness. This involves reviewing credit reports obtained from credit bureaus to check for any outstanding debts, late payments, or other red flags.

Background Check

Property managers conduct comprehensive background checks to ensure the suitability of potential tenants. This typically involves screening for criminal records, checking for past evictions or legal disputes related to rental properties, and verifying the accuracy of provided information.

Income Verification

Property managers verify the applicant's income to ensure they have the financial means to meet rental obligations. This may involve requesting recent pay stubs, employment verification letters, or bank statements. The goal is to assess whether the applicant's income is sufficient to afford the rental property.

Rental History Check

Property management companies contact previous landlords or property management companies to gather information about the applicant's rental history. This step helps assess the applicant's behavior as a tenant, including factors such as timely rent payments, adherence to lease terms, and overall tenant reliability.

Decision Making

Based on information collected during the screening process, property managers make informed decisions about applicant suitability. They consider factors such as creditworthiness, background check results, income stability, and rental history. The goal is to select responsible and reliable tenants who are likely to fulfill their lease terms.

Communication

After completing the screening process, property managers communicate their decision to applicants, whether it be acceptance, denial, or requesting further information. Clear and timely communication is essential to maintain transparency and manage tenant expectations.


By following these comprehensive steps, property management companies ensure thorough tenant screening. This process helps property owners find reliable and responsible tenants who are more likely to pay rent on time, take care of the property, and maintain a positive rental experience.


Timely Rent Collection

Consistent cash flow is essential for property owners, and timely rent collection is a crucial aspect of that. Property management companies like New Age handle rent collection and enforce lease terms, ensuring that tenants pay their rent on time. Additionally, they have streamlined systems for dealing with late payments and initiating appropriate actions, such as issuing notices or taking legal measures if necessary.


  • PM Companies Ensure Timely Rent Collection

    • Clear Rent Collection Policies: Property management companies establish clear rent collection policies, communicated during lease signing, ensuring transparency and promoting timely rent payments.
    • Convenient Payment Methods: Property management companies offer multiple convenient payment options like online portals, electronic transfers, and automatic deductions, simplifying rent payment for tenants and promoting timely transactions.
    • Consistent Reminders: Property management companies proactively remind tenants of upcoming rent payment deadlines through automated notifications via email, text messages, or dedicated tenant portals. These reminders encourage timely payments and help tenants stay aware of their obligations.
    • Late Payment Penalties: Property management companies impose and enforce late payment penalties outlined in the lease agreement, incentivizing timely rent payments and ensuring compliance with deadlines.
    • Persistent Follow-Up: Property management companies promptly address late rent payments, communicating with tenants professionally to resolve payment issues efficiently.
    • Legal Measures, if Required: Property management companies take necessary legal action to protect property owners' interests when rent goes unpaid. This may involve issuing notices, initiating evictions, or seeking legal counsel as needed. They possess the expertise to navigate these legal procedures effectively.
    • Accurate Record-Keeping: Property management companies maintain meticulous financial records, enabling property owners to monitor rent collection, track income, and address discrepancies promptly.

Efficient Property Maintenance and Repairs

Property maintenance and repairs are inevitable and can consume a significant amount of time and effort for property owners. A property management company like New Age has a network of reliable contractors, maintenance personnel, and vendors who can promptly address maintenance issues and emergencies. They conduct regular property inspections and ensure that repairs are handled efficiently, thus preserving the property's value and keeping tenants satisfied.


  • PM Companies Ensure Efficient Maintenance

    • Proactive Maintenance: Property management companies prioritize proactive maintenance through regular inspections to identify and promptly address maintenance needs, safety concerns, and potential repairs, preventing escalation of issues.
    • Reliable Network of Contractors: Property management companies have a trusted network of contractors, maintenance personnel, and vendors, enabling them to swiftly address maintenance and repairs with qualified professionals, ensuring quality work and minimizing rework.
    • Emergency Response: Property management companies have protocols for emergencies, offering tenants 24/7 access to emergency contacts. They swiftly address urgent issues such as burst pipes, electrical failures, or security concerns, mobilizing necessary resources for prompt resolution.
    • Cost-Effective Solutions: Property management companies excel in budgeting and cost management, sourcing competitive quotes and negotiating favorable rates with contractors to optimize maintenance expenses without compromising quality.
    • Transparent Communication: Property management companies maintain transparent communication with property owners and tenants, providing regular updates, repair timelines, and promptly addressing concerns. This open line of communication ensures everyone is informed and facilitates a smooth resolution of maintenance issues.
    • Documentation and Record-Keeping: Property management companies maintain detailed documentation of property maintenance, including maintenance logs, work orders, invoices, and receipts. This aids property owners in tracking expenses and maintaining a clear history of maintenance activities.
    • Preventative Maintenance Programs: Property management companies implement preventative maintenance programs to extend property component lifespan. They schedule regular tasks like HVAC servicing, gutter cleaning, and roof inspections to identify and address issues early, minimizing unexpected repairs and reducing long-term maintenance costs.


By handling property maintenance and repairs efficiently, property management companies ensure that properties are well-maintained, tenants are satisfied, and the value of the investment is preserved. Their proactive approach, reliable network of contractors, emergency response capabilities, cost-effective solutions, transparent communication, and preventative maintenance programs contribute to the overall success of property management.


Legal Compliance and Risk Management

Property ownership comes with legal obligations and requirements that can be challenging to navigate for individuals without experience or expertise. Property management companies like New Age are well-versed in local, state, and federal laws governing rental properties. They ensure that properties and lease agreements comply with all applicable regulations, protecting property owners from potential legal disputes, fines, or penalties.


Property management companies are equipped to help owners deal with anything that may come up:


  • Staying Current with Laws and Regulations

    Property management companies stay informed about local, state, and federal laws that pertain to rental properties. These laws cover various areas, including tenant rights, fair housing practices, health and safety codes, lease agreements, eviction procedures, and security deposit regulations. By staying current with these laws, property management companies ensure that the properties they manage are in full compliance, avoiding potential legal disputes and penalties.

  • Proper Lease Agreements

    Property management companies draft thorough and legally compliant lease agreements tailored to the specific property and local regulations. These agreements outline the terms and conditions of the rental, tenant responsibilities, rent payment terms, and policies related to pets, subletting, and property use. A well-drafted lease agreement protects both the property owner and the tenant by clearly defining their rights and obligations.

  • Tenant Screening for Legal Compliance

    Property management companies conduct tenant screening with a focus on compliance with fair housing laws. They ensure that tenants are selected based on objective criteria such as creditworthiness, rental history, and income, rather than any discriminatory factors. By adhering to fair housing regulations, property management companies protect property owners from potential discrimination lawsuits.

  • Handling Evictions Legally

    In unfortunate cases where eviction becomes necessary, property management companies follow the proper legal procedures to protect the property owner's rights and comply with eviction laws. This includes issuing appropriate eviction notices, filing court documents, and representing the property owner's interests in court. Their expertise ensures that the eviction process is conducted legally and efficiently.

  • Risk Mitigation Strategies

    Property management companies implement risk mitigation strategies to minimize potential liabilities and protect property owners from financial losses. They may recommend landlord insurance policies, implement preventative maintenance measures, conduct property inspections, and establish emergency preparedness plans. These strategies reduce the risk of accidents, property damage, and legal disputes.

  • Legal Resources and Expertise

    Property management companies have access to legal resources and expertise, including attorneys specializing in real estate and landlord-tenant law. In case of complex legal issues or disputes, property management companies can seek professional advice and guidance to ensure the best possible outcome for property owners.


By focusing on legal compliance and risk management, property management companies provide property owners with peace of mind, knowing that their investments are in safe hands. They navigate the intricate legal landscape, maintain legal and ethical standards, and protect property owners from potential liabilities, lawsuits, and financial risks.


Marketing and Tenant Acquisition

Vacancies can be costly for property owners, both in terms of lost rental income and the efforts required to find suitable tenants. Property management companies like New Age have effective marketing strategies and resources to attract potential tenants quickly. They advertise vacancies, showcase properties, conduct property showings, and handle tenant inquiries, thus reducing vacancy periods and maximizing occupancy rates.


  • PM Companies Fill Vacancies Faster

    • Targeted Marketing Strategies: Property management companies create targeted marketing strategies by analyzing the local rental market, assessing demand, and identifying potential tenant demographics. Tailoring their efforts maximizes property visibility and attracts suitable tenants.
    • Effective Advertising: Property management companies use multiple advertising channels like online listings, property management websites, social media, and local classifieds to showcase rental properties. They create compelling listings with professional photos, detailed descriptions, and key amenities to attract prospective tenants.
    • Property Showings: Property management companies conduct property showings to acquire tenants. They coordinate viewings with interested applicants, present the property in the best light, highlight unique features, and address potential tenant inquiries during the showings.
    • Tenant Screening: Tenant screening is a critical step in tenant acquisition. Property management companies perform comprehensive background checks, including credit history, rental history, employment, and criminal background checks. This rigorous process ensures qualified and responsible tenants are selected.
    • Prompt Tenant Response: Property management companies respond promptly to tenant inquiries and applications. Quick response times demonstrate professionalism and attentiveness, increasing the likelihood of securing qualified tenants.
    • Lease Negotiations: Property management companies handle lease negotiations with potential tenants. They explain terms, answer questions, and ensure mutual understanding and agreement on the rental contract. This fosters a positive relationship between the property owner and the tenant from the outset.
    • Lease Signing and Move-In: Once a tenant is approved, property management companies handle the lease signing and move-in coordination. They ensure accurate completion of documents, collect deposits and rent payments, and conduct move-in inspections to document the property's condition.
    • Tenant Retention Strategies: Property management companies focus on tenant retention strategies to encourage long-term leases and reduce vacancies. They prioritize tenant satisfaction by promptly addressing maintenance requests, delivering excellent customer service, and maintaining open communication with tenants.


By implementing effective marketing and tenant acquisition strategies, property management companies help property owners find reliable and responsible tenants quickly. They streamline the rental process, reduce vacancy periods, and ensure that the property remains occupied with high-quality tenants, ultimately maximizing the property owner's rental income and investment returns.


Financial Management and Reporting

Maintaining accurate financial records and managing property-related finances can be a daunting task. Property management companies like New Age handle financial matters such as rent collection, budgeting, expense tracking, and financial reporting. Property owners receive regular reports detailing income, expenses, and any outstanding payments, making it easier to keep track of the property's financial performance.


  • PM Companies Ensure Proper Financial Management

    • Rent Collection: Property management companies efficiently handle rent collection with clear policies and multiple payment options to ensure timely payments from tenants, providing a steady cash flow for property owners.
    • Expense Management: They diligently track income and expenses, maintaining organized financial records for accurate financial management, allowing property owners to make informed decisions.
    • Budgeting and Forecasting: Assisting property owners in developing well-informed budgets and forecasts based on historical data and current market trends, optimizing their financial planning.
    • Reporting and Transparency: Regular financial reports are provided to property owners to keep them informed about the property's financial performance and identify areas for improvement, fostering transparency.
    • Tax Compliance: Ensuring all financial transactions comply with tax regulations and providing necessary documentation for tax filings, reducing the risk of tax-related issues.
    • Financial Planning: Collaborating with property owners to develop long-term financial strategies that align with their investment goals, helping to maximize returns.
    • Risk Management: Identifying and mitigating financial risks to safeguard the property owner's interests and investment, ensuring a secure financial position.


Hiring a property management company provides property owners with numerous advantages, including time savings, stress reduction, efficient tenant screening, reliable rent collection, streamlined property maintenance, legal compliance, effective marketing, and professional financial management. By delegating these responsibilities to experts in the field, property owners can focus on other aspects of their lives while ensuring their properties are well-maintained, tenants are satisfied, and investments are optimized.


We hope we have provided valuable insights into why it's a smart idea to utilize a property management company. Companies like New Age Realty Group can make your life so much easier and our goal is to make sure you are getting the most out of your investment.


New Age Realty Group, Inc. is a full-service property management company and brokerage, specializing in West Philly real estate, but servicing the entire Philadelphia area. While our real estate agents are located in University City, we are licensed for all of Pennsylvania. We are well known as a rental agency and one of the top realty companies in Philadelphia! Whether you are looking for a real estate agent, Philadelphia rentals, or a property management company, we are here for you!

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